Occupational Skills Programme: Conflict Management (SP-210409)
This Course Includes:
Certificate of Completion
Course Overview:
The Occupational Skills Programme: Conflict Management equips learners with the knowledge and practical skills required to manage and resolve conflict within workplace environments. Learners will develop communication, teamwork, emotional intelligence, and problem-solving skills while applying professional conflict management strategies and resolution techniques.
What you’ll learn:
Identifying sources and types of workplace conflict
Applying conflict management strategies and techniques
Analysing conflict causes and consequences
Using emotional intelligence in conflict resolution
Compiling professional conflict resolution reports
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